Cox Digital Telephone
Integrated Alliance 060122

Cox Digital Telephone plans (click to enlarge)

With Cox Digital Telephone

• Switching is easy
• Keep your current phone number
• It’s FREE to activate
• J.D. Power and Associates Award Winner - 3rd year in a row!
• 75% larger FREE Calling Area
• We guarantee you’ll be satisfied

Free service activation applies to standard activation and excludes inside wire costs, installation of additional jacks and taxes. Additional monthly end-user common line charge of $4.42 applies. One-time $10 fee required to keep current telephone number and for each additional line activation. Money-back satisfaction guarantee covers rebate of first month’s charges for the first line and excludes applicable taxes, surcharges and local toll and long distance fees. Subscription to Cox local exchange, intraLATA toll and interLATA toll services required to receive local and toll calls on one bill. Cox local telephone service requires credit approval; deposit may be required. All services and features available to residential customers in Cox wired servable areas. Telephone service provided by Cox California Telcom, LL. All rates exclude applicable taxes and surcharges and are subject to change.

Calling Features

The following features are available either on a per-use (where asterisked) or on a monthly subscription basis with Cox Digital Telephone.

• 900 and 976 Number Blocking (PDF) - Restricts calls to 900 & 976 numbers from being made from your home
• Anonymous Call Rejection - Refuse calls from those who have blocked their numbers
• Busy Line Redial* - Get through to busy numbers as soon as they're free
• Call Forwarding - Let your calls follow you to another number
• Call Forwarding Busy - When your line is busy, your callers can reach someone else
• Call Forwarding No Answer - Whenever you can't answer, forward your calls to someone who can
• Call Forwarding on Call Waiting - Sends unanswered call waiting calls to voice mail
• Call Forwarding Remote Access - From any location-turn on, turn off, or change your forwarding number
• Call Return* - Easily dial your last caller-even if you didn't answer
• Call Waiting - You'll know when another caller is trying to reach you
• Call Waiting ID - Combines Caller ID and Call Waiting
• Caller ID - See who's calling before you answer the phone
• Caller ID Per-Call Blocking* - Block your number call by call, from being displayed to others
• Caller ID Per-Line Blocking* - Block your number from being displayed to others for every call you make
• CallTrace* - Identify harassing callers
• Long Distance Alert - Lets you identify incoming long-distance calls
• Priority Ringing - You'll know when someone special is calling
• Privacy Control - Screens all callers except those you have decided to allow
• Selective Call Acceptance - Decide which calls you'll take
• Selective Call Forwarding - Decide which callers should follow you to another number
• Selective Call Rejection - Don't let unwanted calls disturb you
• Speed Calling - Quickly dial eight of your most frequently called numbers
• Three-Way Calling - Talk with two people in different places-at the same time
• Toll Restriction - Restricts long-distance calls being made from your home
• Voice Mail - Let Voice Mail answer your phone any time

Cox Basic International Rates

As a subscriber of Cox Digital Telephone Basic Long Distance you may call over 230 countries from your home. If you are a frequent international caller please consider subscribing to the Cox International Savings Plan to save money to those family members or friends that reside in foreign lands!

And the best news is, customers can count on those same prices everyday, all day long. No need to watch your clock or wait to make your calls on certain days. Cox makes it simple and easy to make the calls when you want.

Prices are for direct dial residential calling (1+) and are per minute. Cox Calling Card prices are not included in the optional calling plan. Prices do not include taxes or surcharges. Rates subject to change.

Note: Many foreign telecommunications companies impose substantial fees on Cox Long Distance to complete international calls for services they designate as premium. Premium services can include: international calls that terminate to wireless phones, pagers, personal computers and personal digital assistants (PDAs); international calls that require satellite technology; and international calls to chat lines or other information services such as 900 numbers. International calls that terminate to premium services in countries that impose premium fees will have a rate that is $.02 to $.40 per minute higher than the current rates for international calls that terminate to non-premium services. If you have questions, please contact your local Cox business office at the phone number on your monthly bill. Rates displayed are for direct-dialed international calls and will be charged based on Country and City Code.

Country -- Country Code -- Standard Rates

• AFGHANISTAN 93 $8.72
• ALBANIA 355 $4.58
• ALGERIA 213 $3.06
• ANDORRA 376 $1.73
• ANGOLA 244 $5.41
• ANGUILLA 264 $2.17
• ANTARTICA (Casey Base) 672 $5.08
• ANTARTICA (Scott Base) 672 $5.08
• ANTIGUA (Barbuda) 268 $2.07
• ARGENTINA 54 $2.26
• ARMENIA 374 $3.50
• ARUBA 297 $1.98
• ASCENSION ISLANDS 247 $4.53
• AUSTRALIA 61 $1.77
• AUSTRIA 43 $1.76
• AZERBAIJAN 994 $3.30
• BAHAMAS 242 $1.57
• BAHRAIN 973 $2.76
• BANGLADESH 880 $4.31
• BARBADOS 246 $2.07
• BELARUS 375 $3.50
• BELGIUM 32 $2.17
• BELIZE 501 $2.31
• BENIN 229 $2.76
• BERMUDA 441 $1.76
• BHUTAN 975 $6.34
• BOLIVIA 591 $2.78
• BOSNIA/HERZEGOVINA 387 $2.39
• BOTSWANA 267 $2.49
• BRAZIL 55 $2.29
• BRITISH VIRGIN ISLANDS 284 $2.00
• BRUNEI 673 $2.71
• BULGARIA 359 $2.76
• BURKINA FASO 226 $4.62
• BURUNDI 257 $5.95
• CAMBODIA 855 $5.45
• CAMEROON 237 $2.97
• CANADA 1 $0.57
• CAPE VERDE ISLAND 238 $3.71
• CAYMAN ISLANDS 345 $2.01
• CENTRAL AFRICAN REP. 236 $5.41
• CHAD 235 $6.08
• CHILE 56 $2.32
• CHINA 86 $3.44
• CHRISTMAS & COCO IS. 61 $6.95
• COLOMBIA 57 $2.31
• COMOROS 269 $5.49
• CONGO 242 $2.71
• COOK ISLANDS 682 $5.72
• COSTA RICA 506 $2.08
• CROATIA 385 $2.39
• CUBA 53 $3.34
• CYPRUS 357 $2.47
• CZECH REPUBLIC 420 $2.60
• DENMARK 45 $2.08
• DIEGO GARCIA 246 $4.85
• DJIBOUTI 253 $3.74
• DOMINICA 767 $2.16
• DOMINICAN REPUBLIC 809 $2.26
• ECUADOR 593 $2.59
• EGYPT 20 $2.99
• EL SALVADOR 503 $2.41
• EQUATORIAL GUINEA 240 $5.51
• ERITREA 291 $3.50
• ESTONIA 372 $3.54
• ETHIOPIA 251 $3.62
• FAEROE ISLANDS 298 $1.59
• FALKLAND ISLANDS 500 $5.27
• FIJI ISLANDS 679 $3.51
• FINLAND 358 $1.95
• FRANCE 33 $1.87
• FRENCH ANTILLES 596 $2.27
• FRENCH GUIANA 594 $2.26
• FRENCH POLYNESIA 689 $3.25
• GABON 241 $2.92
• GAMBIA 220 $2.76
• GEORGIA 995 $3.50
• GERMANY 49 $1.81
• GHANA 233 $2.86
• GIBRALTAR 350 $2.07
• GREECE 30 $2.23
• GREENLAND 299 $2.50
• GRENADA 473 $2.28
• GUADELOUPE 590 $2.05
• GUANTANAMO BAY (US Nav. Base) 53 $2.75
• GUATEMALA 502 $2.39
• GUINEA 224 $3.64
• GUINEA BISSAU 245 $5.66
• GUYANA 592 $2.86
• HAITI 509 $2.52
• HONDURAS 504 $2.39
• HONG KONG 852 $2.64
• HUNGARY 36 $2.31
• ICELAND 354 $1.90
• INDIA 91 $3.68
• INDONESIA 62 $2.70
• IRAN 98 $3.40
• IRAQ 964 $4.58
• IRELAND 353 $1.95
• Iridium satellite phones/ pagers 8816 $11.39
• ISRAEL 972 $2.26
• ITALY 39 $1.81
• IVORY COAST 225 $3.50
• JAMAICA 876 $2.23
• JAPAN 81 $1.78
• JORDAN 962 $2.58
• KAZAKHSTAN 7 $3.50
• KENYA 254 $3.02
• KIRIBATI 686 $4.47
• KOREA please see "North Korea" or "South Korea"
• KUWAIT 965 $5.76
• KYRGYZSTAN 996 $3.50
• LAOS 856 $6.68
• LATVIA 371 $3.69
• LEBANON 961 $4.65
• LESOTHO 266 $2.69
• LIBERIA 231 $2.60
• LIBYA 218 $2.84
• LIECHTENSTEIN 41 $2.68
• LITHUANIA 370 $3.25
• LUXEMBOURG 352 $1.64
• MACAO 853 $3.42
• MACEDONIA 389 $2.38
• MADAGASCAR 261 $5.93
• MALAWI 265 $2.50
• MALAYSIA 60 $2.69
• MALDIVES 960 $4.63
• MALI REPUBLIC 223 $4.45
• MALTA 356 $2.64
• MARISAT-ATLANTIC 871 $11.39
• MARISAT-INDIAN OCEAN 873 $11.39
• MARISAT-PACIFIC 872 $11.39
• MARISAT-W. ATLANTIC 874 $11.39
• MARSHALL ISLANDS 692 $3.02
• MAURITANIA 222 $4.20
• MAURITIUS 230 $4.54
• MAYOTTE ISLAND 269 $5.49
• MEXICO- Band 1 * 52 MEXICO- Band 1 Or All Bands
• MEXICO- Band 2 * 52 MEXICO- Band 2 Or All Bands
• MEXICO- Band 3 * 52 MEXICO- Band 3 Or All Bands
• MEXICO- Band 4 * 52 MEXICO- Band 4 Or All Bands
• MEXICO- Band 5 * 52 MEXICO- Band 5 Or All Bands
• MEXICO- Band 6 * 52 MEXICO- Band 6 Or All Bands
• MEXICO- Band 7 * 52 MEXICO- Band 7 Or All Bands
• MEXICO- Band 8 * 52 MEXICO- Band 8 Or All Bands
• MICRONESIA 691 $3.13
• MOLDOVA 373 $3.82
• MONACO 377 $1.87
• MONGOLIA 976 $6.28
• MONTSERRAT 664 $2.17
• MOROCCO 212 $3.50
• MOZAMBIQUE 258 $5.06
• MYANMAR(BURMA) 95 $7.33
• NAMIBIA 264 $2.38
• NAURU 674 $4.24
• NEPAL 977 $4.10
• NETHERLANDS 31 $1.87
• NETHERLANDS ANTILLES 599 $2.51
• NEW CALEDONIA 687 $2.97
• NEW ZEALAND 64 $2.25
• NICARAGUA 505 $2.52
• NIGER REPUBLIC 227 $3.69
• NIGERIA 234 $2.64
• NIUE ISLAND 683 $6.15
• NORFOLK ISLAND 672 $6.59
• NORTHERN IRELAND 44 $1.22
• NORTH KOREA 850 $7.23
• NORWAY 47 $1.95
• OMAN 968 $2.78
• PAKISTAN 92 $5.37
• PALAU 680 $5.16
• PALESTINE 970 $2.90
• PANAMA 507 $2.29
• PAPUA N. GUINEA 675 $3.08
• PARAGUAY 595 $2.93
• PERU 51 $2.38
• PHILIPPINES 63 $2.49
• POLAND 48 $2.16
• PORTUGAL 351 $2.33
• QATAR 974 $2.66
• REUNION ISLAND 262 $4.53
• ROMANIA 40 $3.06
• RUSSIA 7 $3.50
• RWANDA 250 $4.91
• SAN MARINO 378 $1.71
• SAO TOME 239 $5.29
• SAUDI ARABIA 966 $2.82
• SCOTLAND 44 $1.22
• SENEGAL 221 $3.84
• SEYCHELLES 248 $4.85
• SIERRA LEONE 232 $4.03
• SINGAPORE 65 $2.39
• SLOVAKIA 421 $2.56
• SLOVENIA 386 $2.50
• SOLOMON ISLANDS 677 $4.98
• SOMALIA 252 $3.93
• SOUTH AFRICA 27 $2.25
• SOUTH KOREA 82 $2.17
• SPAIN 34 $1.87
• SRI LANKA 94 $4.28
• ST. HELENA 290 $3.95
• ST. KITTS & NEVIS 869 $2.11
• ST. LUCIA 758 $2.16
• ST. PIERRE/ST. MIQUELON 508 $1.71
• ST. VINCENT 809 $2.92
• SUDAN 249 $5.68
• SURINAME 597 $3.68
• SWAZILAND 268 $2.66
• SWEDEN 46 $1.87
• SWITZERLAND 41 $1.93
• SYRIA 963 $4.99
• TAHITI (See French Polynesia) --- ---
• TAIWAN 886 $2.65
• TAJIKISTAN 7 $3.50
• TANZANIA 255 $3.02
• THAILAND 66 $2.78
• TOGO 228 $3.02
• TONGA ISLANDS 676 $4.39
• TRINIDAD/TOBAGO 868 $2.17
• TUNISIA 216 $2.76
• TURKEY 90 $2.25
• TURKMENISTAN 993 $3.02
• TURKS AND CAICOS IS. 649 $2.12
• TUVALU 688 $6.63
• UGANDA 256 $2.99
• UKRAINE 380 $3.50
• UNITED ARAB EMIRATES 971 $2.37
• UNITED KINGDOM 44 $1.34
• URUGUAY 598 $2.39
• UZBEKISTAN 998 $3.50
• VANUATU 678 $5.09
• VATICAN CITY 39 $1.81
• VENEZUELA 58 $1.72
• VIETNAM 84 $4.09
• WALLIS & FUTUNA IS. 681 $5.48
• WESTERN SAMOA 685 $4.54
• YEMEN 967 $2.69
• YUGOSLAVIA 381 $2.59
• ZAIRE 243 $2.73
• ZAMBIA 260 $2.32
• ZIMBABWE 263 $2.50

Operator & Directory services information

Cox Operators are available to assist you every day, 24 hours a day for all of your calling needs.

Directory Assistance (411)

International Directory Assistance

Busy Line Verification/Interrupt

Directory listing request for anywhere in the United States

Directory Assistance (411) A nominal charge applies per "411" request. The Directory Assistance charge applies to each call to the Directory Assistance Operator. Up to two requests may be made on each call to Directory Assistance.

Busy Line Verification/Interrupt is currently available from one Cox customer to another Cox customer only.

Station to Station Calls: Calls completed with the assistance of an operator to a particular station. The call may be billed to the called party.

Person to Person Calls: Calls completed with the assistance of an operator to a particular station and person specified by the caller. The call may be billed to the called party.

Collect Calls: Collect calls provide you with the capability to charge a call to the called party. On the operator announcement of a collect call, the called party has the option to refuse acceptance of charges in advance or when asked by the operator.

Third Number Billing: Calls made by third number billing provide you with the capability to charge a local call to a third number that is different from the called or calling party. The party answering at the third number has the option to refuse acceptance of the charges in advance or when asked by the operator.

General/Directory Assistance calls: You have the option to request general information from the operator, such as dialing instructions, country or city codes, area code information and customer service 800/888 telephone numbers, but does not ask the operator to complete the call. There is no charge to callers for this service.

Cox provides both primary directory listings and non-published directory listings within your local white pages. Primary directory listings are provided at no charge, in the telephone directory published by the local telephone carrier within you local exchange area. Non-published directory listings are available upon your request. Your name, address and telephone number are not published in the telephone directory or street address directory and are not obtainable from the directory assistance records available to the general public.

Frequently Asked Questions (FAQs)

Billing

Is there a fee to switch to Cox Long Distance?

Answer: There is no charge to switch over to Cox Long Distance. And, Cox Long Distance is simple and affordable.

Why am I still receiving a separate Long Distance bill from companies like AT&T or MCI?

Answer: Long Distance companies prefer to bill customers

directly for their long distance calling, that is why you receive a separate bill.

However, if you select Cox as your long distance provider we can put all of your local and long distance on one easy to understand bill.

What are some of the FCC charges that I see on my bill for?

Answer: The Universal Fund Fee was created by the FCC to help provide affordable telecommunications services for low-income families, to remote areas and advanced services, such as Internet access, to eligible organizations. All long distance carriers pay into this fund. The Carrier Line Fee helps recover a portion of fees paid to local telephone companies for access.

Can my long-distance company be changed without my permission?

Answer: Switching your long-distance company without your approval is called "slamming," and it's illegal.

Slamming: The illegal practice of changing a consumer's telephone service - local, intralata or long distance service - without permission. Such unauthorized switching violates FCC rules, regardless if the change was intentional or unintentional.

Cramming: A practice in which customers are billed for enhanced features such as voice mail, caller-ID and call-waiting that they have not ordered. This Definition is provided so that each user will be able to differentiate slamming vs. cramming. Cramming is NOT to be tracked for purposes of reporting to the FCC.

What is a Universal Connectivity Charge (UCC)?

Answer: The Federal Communications Commission (FCC) requires Cox and other long distance carriers to pay into the Universal Service Fund. This helps provide affordable telephone service and gives schools, libraries and rural healthcare providers access to the Internet. Cox is recovering its costs for the required payments into this fund through a separate charge on each residential customer's bill. This charge is called the Universal Connectivity Charge. more info >

Will the rates increase?

Answer: Please see more information in regard to your local rates

What's the difference between intra-state and inter-state?

Answer: Intra-state refers to calls that originate and terminate within the same state. Inter-state calls originate in one state and terminate in another. Cox Communications is licensed to provide both intra and inter-state services to our customers.

What are the rates for your service and features?

Answer: Cox Communications has been able to offer many of our customer’s local service at a price lower than their previous provider. Our other features, such as Voice Mail, Caller ID and Call Waiting, may also be lower.

General

Can I keep my current phone number?

Yes, in most instances, Local Number Portability (LNP) allows a customer to change local exchange carriers and maintain their current telephone number, even though they are now serviced by a different provider.

With Cox Digital Telephone, will directory assistance be available?

Directory Assistance is available with Cox Digital Telephone service.

Will I still be listed in the phone book?

Answer: Yes. Or if you choose, the information can be kept private

How can I tell who my long distance provider is?

Answer: There are several ways to determine who your long distance provider is:

a) Contact Cox Customer Care.

b) You may easily determine your Long Distance Carrier by calling 1-700-555-4141 from the phone line in question. A recorded message will state the name of your carrier.

c) Dial "0" and an operator who will assist you.

Can you assist me with my Voice Mail?

Answer: This guide has a special insert devoted to Voice Mail, its features and also provides comprehensive operating instructions. If you are having any difficulty with your service after reading this insert, please contact your local calling center and a Cox Customer Care Representative will assist you with your account.

Can I make a phone call and watch TV at the same time?

Yes. In fact, you can also be surfing the Internet with Cox High Speed Internet. Cox's broadband network allows you to use multiple appliances simultaneously.

Is Cox renting its phone line from another service provider?

Answer: No, Cox Communications is a facilities-based provider. That means all of our services are provided over a network that we've built and monitor.

What makes Cox Digital Telephone better than its competitors?

Answer: Cox Digital Telephone is provided over an upgraded digital fiber-optic network that has made Cox first in reliability. Our state-of-the art technology assures you of crystal-clear connections and, to keep your phone service trouble-free, we monitor the network 24 hours a day.

Installation & Repair

Does someone have to be home at the time of install?

Answer: Yes, it is important that we make sure that the phone jacks in your home have dial tone and that all of the services that you requested are in working order before we leave.

What exactly do you do during the time of install?

Answer: We will attach a Network Interface Unit (NIU) to the side of the your home (usually where the other utilities are located), test phone lines and jacks, verify services and test outgoing and incoming call ability.

What is a Network Interface Unit (NIU)?

Answer: A Network Interface Unit (NIU) is the device placed on the side of a customer's house that connects incoming signals to the wiring inside a customer's home. Cox's NIU is similar to the device that other phone companies utilize.

Will the house have to be re-wired?

Answer: Usually not. There might be a time when our customer wants an outlet in a place that is not pre-wired or there is a problem with the existing pre-wire but this is the exception, not the rule.

With power outages, if one service goes down, will the other Cox services go down also? (i.e. Cox@Home goes down, will the phone service go down also?)

Answer: No. Outages can occur for a variety of reasons that may not affect the telephone lines. Cox's Network Operations Center constantly monitors the network for potential problems, quickly identifies interruptions in service, and remedies the problem.

Will I have to buy a special telephone for the new service?

Answer: No, the telephone devices working with your current service should work on Cox's Digital Telephone service. Cox utilizes the same type of switching equipment and software as other telephone service providers.

Will Cox Digital Telephone lines work with regular computer modems?

Answer: Yes, Cox telephone service also works with dial-up modems.

If my cable goes out, will my phone go out too?

Not necessarily, because cable outages can occur for a variety of reasons that may not affect the telephone lines. Cox's Network Operations Center constantly monitors the network for potential problems, quickly identifies interruptions in service, and remedies the problem. In addition, if the problem is an electrical power outage, Cox provides back-up power so your phone keeps working.

Telephone Terms Glossary

Telephone Jack: The term jack sometimes means both receptacle and plug and sometimes just the receptacle. The most common telephone jack is the RJ-11 jack, which can have six conductors but usually is implemented with four. The RJ-11 jack is likely to be the jack that your household or office phones are plugged into from the ordinary "untwisted" wire (sometimes called "gray satin" or "flat wire") people are most familiar with.

LNP: (Local Number Portability) The capability of keeping the same local telephone number when switching carriers.

NIU: A network interface unit (NIU) (sometimes called a network interface device) is a device that serves as a commmon interface for various other devices within a local area network (LAN), or as an interface to allow networked computers to connect to an outside network. The NIU enables communication between devices that use different protocols by supplying a common transmission protocol , which may be used instead of the devices' own protocols, or may be used to convert the specific device protocol to the common one.

Tone: Each key on the telephone produces two tones, one indicating the row and the other the column of the key.

Pulse: At the destination (receiver end) of the communications circuit, a pulse code demodulator converts the binary numbers back into pulses having the same quantum levels as those in the modulator. These pulses are further processed to restore the original analog waveform.

Modem: (MO dulator- DEM odulator) A device that allows a computer or terminal to transmit data over a standard telephone line. It converts digital pulses from the computer to audio tones that an analog telephone line is set up to handle and vice versa. The term usually refers to 56 Kbps modems (V.92, V.90), the current top speed, or to older 28.8 Kbps modems (V.34). The term may also refer to higher-speed cable or DSL modems or to ISDN terminal adapters, which are all digital and technically not modems.

V.90: Provides up to 56,000 bits per second downstream (but in practice somewhat less). Derived from the x2 technology of 3Com (US Robotics) and Rockwell's K56flex technology.

V.xx: The V Series Recommendations from the ITU-TS are summarized in the table below. They include the most commonly used modem standards and other telephone network standards.

ISP: An ISP (Internet Service Provider) is a company that provides individuals and other companies access to the Internet and other related services such as Web site building and virtual hosting

Stutter dial tone: A stutter dial tone is a dial tone interrupted by short pauses of silence. The stutter dial tone indicates that you have a voice mail message waiting.

Cramming: is the practice of placing unauthorized, misleading, or deceptive charges on your telephone bill. Entities that fraudulently cram people appear to rely largely on confusing telephone bills in order to mislead consumers into paying for services that they did not authorize or receive. In addition to providing local telephone service, local telephone companies often bill their customers for long distance and other services that other companies provide. When the local company, the long distance telephone company, or another type of service provider either accidentally or intentionally sends inaccurate billing data to be included on the consumer's local telephone bill, cramming can occur.

Slamming: refers to the unauthorized switching of your long distance by a new long distance carrier. This problem can be prevented by asking our local phone company for a PICC freeze after you choose your long distance company.

PICC: A PIC freeze is a "lock" placed on your phone line to prevent the unauthorized switching of your long distance service.

CLEC:(Competitive Local Exchange Carrier)- Telephone companies (i.e. Cox Communications) that are authorized to provide local telephone service in competition with the Regional Bell Operating Companies (i.e. Pacific Bell, US West, SNET, etc.) or other established independent companies such as GTE.

Interstate Long Distance: refers to calls placed from one state to another (also called state-to-state long distance).

intrastate toll: prices of toll calls where the origin and destination are in the same state.

interstate toll: prices of toll calls where the origin and destination are in different states.